Privacy Policy

1. Who We Are

Dan's Chimney and Air Duct Cleaning ("we," "us," or "our") is a local chimney and air duct cleaning service based in North Hollywood, California. Our website address is https://danschimneyandairduct.com.

Business address: 6330 Camellia Ave, North Hollywood, CA 91606
Phone: (818) 536-7759

2. Information We Collect

We collect information only when you voluntarily provide it to us. This occurs in the following situations:

• Contact form submissions: When you fill out the contact or estimate request form on our website, we collect your name, phone number, email address, and the details you include in your message (such as the service you need and your address).
• Phone calls: If you call us directly, we may note your name and phone number to follow up on your inquiry.
• WhatsApp messages: If you contact us via WhatsApp, we receive the information contained in your message.

We do not collect sensitive personal information such as payment card numbers, Social Security numbers, or government-issued ID numbers through our website.

3. How We Use Your Information

We use the information you provide for the following purposes only:

• To respond to your inquiry or estimate request
• To schedule and confirm service appointments
• To follow up after a completed service if needed
• To send you a receipt or confirmation (if applicable)

We do not use your contact information for unsolicited marketing communications. We will not add you to a mailing list without your explicit consent.

4. Cookies and Analytics

Our website may use basic analytics tools (such as Google Analytics) to understand how visitors find and use our site. These tools may set cookies — small text files stored in your browser — to collect anonymous data such as:

• Pages visited and time spent on each page
• How you arrived at our site (e.g., search engine, direct link)
• General geographic region (city or state level)
• Browser type and device type

This information is aggregated and anonymous — it cannot be used to identify you personally. If you prefer not to be tracked by analytics cookies, you can disable them in your browser settings or use a browser extension such as uBlock Origin or the Google Analytics Opt-Out browser add-on.

5. Google Maps

Our website includes an embedded Google Maps iframe on our contact page to help customers locate our business. When you view this embedded map, Google may collect data in accordance with its own privacy policy. We have no control over the data Google collects through its Maps embed. You can review Google's privacy practices at policies.google.com/privacy.

6. Information Sharing

We do not sell, rent, trade, or share your personal information with third parties, except in the following limited circumstances:

• Service providers: We may use third-party tools (such as a CRM or scheduling system) to manage appointments. These providers are bound by confidentiality agreements and may only use your information to perform services on our behalf.
• Legal requirements: We may disclose information if required to do so by law, court order, or other legal process.
• Business protection: We may disclose information to protect the rights, property, or safety of our business, our customers, or others.

7. Data Retention

We retain contact information for as long as necessary to fulfill the purpose for which it was collected — typically the duration of our business relationship with you and a reasonable period thereafter for record-keeping. If you would like your information deleted from our records, please contact us and we will honor your request promptly.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information from our records
• Opt out of any future communications from us

To exercise any of these rights, please contact us using the information in the section below.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us: